England by Rail - Escorted Holidays

“A good and interesting trip. The hotel was centrally placed and enabled us to explore the city. The train trips were very good and we saw beautiful countryside.

“The tour was great. It gave a great taste of all the heritage railways in Norfolk. The days had just enough things in so it you always had something to do, but you didn't feel rushed at all. Even with covid restrictions, all the things we did were normal enough to enjoy to their fullest. The tour manager was very friendly, helpful and went above and beyond to ensure the tour went smoothly.

“The Isle of Wight remains one of the UK’s unspoilt treasures and has remained so for many years. I first visited in the 1950’s. The only problem is Sandown sea front where there are a number of derelict buildings, but this is the fault of the local council rather than the island. Nevertheless it would be good if something was done about this sooner than later.

“Thoroughly enjoyed every minute

“Holiday was absolutely great, but the admin lead up to it was far from good - very disappointing. We only knew we were flying back a short time before departure which incurred us in hotel costs which we had not expected. Also telephone calls were not returned to my friend, Mrs Anne Hutchings, by Gary Compton, despite promises via our Tour Manager, Kevin. The four of us who went together are now reluctant to holiday with your company again if this is the way you treat customers. It seems once you have our money there is no further commitment from Human Resources!! However, we are all agreed that Kevin was extremely "on the ball". I would very much appreciate a response from you to this review which I write on behalf of Mrs Watson, Mrs Osborne, Mrs Hutchings and myself, Mrs Bailey-Hague.

“Good supervision and organisation

“Most of this trip was excellent, from booking, postponing and rebooking, the day-today programmes and particularly our Tour Manager Nicky. The Hotel was convenient, next to the station and right in the middle of Carlisle, and individual staff were friendly and helpful. The reasons I only gave 4 stars were a) The food. For the Welcome Dinner on first evening the chicken was dried out and the potatoes undercooked. Breakfasts - a good selection but the cooked elements left open and were frequently dried up. Bedroom tea tray. We understood why daily full cleaning of bedrooms was on hold due to Covid restrictions, but why was it necessary to have to fill in a form to replace every tea-bag or milk portion? b) bedrooms. The original antislip pattern in the bath had worn a bit thin, so a note by the bath advised 'If you can't find your bathmat please ask'. Why not leave it IN the bathroom and not hide it in the wardrobe? The toilet needed 5 go's to make it flush properly The hot water was not as hot as it should be. c) Cleanliness. A note outside the lift said 'This lift is cleaned regularly'. It clearly wasn't. the same bits of rubbish and marks on the wall were present for 4 days. We could sympathise with the slightly worn stair carpets in several places but, but again they did not appear to have been hoovered for a week. Overall it fell short of our expectation of an AA 3 star hotel

“Good hotel lovely little trip

“Buxton was the highlight.