b"We would like to use your details for marketing purposes (e.g. sending youOur AITO membershipour brochures) and to pass them on to other companies within our group whoGreat Rail Journeys Limited is a member of the Association of Independent may also contact you for marketing purposes. If you do not wish to receiveTour Operators, an organisation representing over 150 of Britains best any further information from us or other companies in our group please letspecialist tour operators. Members of AITO strive to create holidays with high us know this at the time you give us your details or, if you do not do so then,levels of professionalism and a shared concern for quality, personal service at any time subsequently. You are generally entitled to ask us (by letter orand customer satisfaction. The Association encourages the highest standards e-mail) what details of yours are being held or processed, for what purposein all aspects of tour operating and all members are fully bonded for clients and to whom they may be or have been disclosed. We promise to respondprotection, in compliance with UK and European regulations. Great Rail Explore by rail in 2023 to your request within 30 days of receiving your written request. In certainJourneys - like all other AITO members - are also bound by the organisations limited circumstances we may be entitled to refuse your request. To improveQuality Charter. For further information about AITO visit www.aito.com or call our service, calls may be recorded for training and quality purposes. Please see020 8744 9280.our privacy policy for further information at https://www.greatrail.com/things-you-should-know/privacy-statement/ and our policy on privacy and cookies atAITO Quality Charterhttps://www.greatrail.com/things-you-should-know/statement-on-cookies/. AITO is the Association for independent and specialist holiday companies. Our member companies, usually owner managed, strive to create overseas \x0f\x0e\x0f IS FAST APPROACHING, WITH NEW ADVENTURES JUST OVER THE HORIZON. 26. Law & Jurisdiction holidays with high levels of professionalism and a shared concern for quality English law (and no other) will apply to your contract and to any dispute, claimand personal service. The Association encourages the highest standards in all If youre undecided about where to go, heres a little inspiration. 'iscover a differentor other matter of any description which arises between us (claim) except asaspects of tour operating.side to Europe or the UK, revisit a favourite destination, or explore somewhereset out below. We both also agree that any claim (and whether or not involving any personal injury) must be dealt with under the ABTA or AITO ArbitrationAITO sets criteria regarding ownership, finance and quality which must be completely new.Schemes (if the Scheme is available for the claim in questionsee clausesatisfied before new companies are admitted to membership. All members 14) or by the Courts of England and Wales only unless, in the case of Courtare required to adhere to a Code of Business Practice which encourages high proceedings, you live in Scotland or Northern Ireland. In this case, proceedingsoperational standards and conduct.Our itineraries include well-loved destinations, and some new additionstake amust either be brought in the Courts of your home country or those of England and Wales. If proceedings are brought in Scotland or Northern Ireland, you mayFinancial Securitylook at our new tour to Spains Basque Country or, closer to home, Dorsets Jurassicchoose to have your contract and any claim governed by the law of ScotlandAn AITO member is required to arrange financial protection for all holidays Coast. With a friendly tour manager at your side from start to finish, you needntor Northern Ireland as applicable (but if you do not so choose, English law willand other arrangements(including accommodation only) booked by customers apply). with the member under the AITO logo. This financial protection applies to worry about a thingjust relax and enjoy your adventure. Apart from being greatcustomers who are resident in the UK at the time of booking and to most 27. Contact Details overseas customers who have booked directly with the member. In doing so, value for money, a Rail Discoveries tour means a carefree holiday, new friends andShould you need to contact us our contact details are as follows: the member must comply with UK Government regulations.By Mail: Great Rail Journeys Ltd, HQ Building Hudson Quarter, Toft Green, lasting memories.York YO1 6JT Members are required to submit details of their financial protection By Telephone: 01904 521900 arrangements to AITO on a regular basis.By Email: grj@greatrail.comAccurate brochures and websitesPackage Travel InformationAll members do their utmost to ensure that all their brochures and other Part 1: General publications print or electronic, clearly and accurately describe the holidays and The combination of travel services offered to you is a package within theservices offered. Professional service and continual improvements All members meaning of the Package Travel and Linked Travel Arrangements Regulationsare committed to high standards of service and believe in regular and through \x15\x13\x14\x1b. Therefore you will benefit from all EU rights applying to the packages. Wetraining of employees. Members continually seek to review and improve their Great Rail Journeys Limited, will be fully responsible for the proper performanceholidays. They listen to their customers and always welcome suggestions for of the package as a whole. Additionally, as required by law, we have protectionimproving standards.in place to refund your payments and, where transport is included in the package, to ensure your repatriation in the event that it becomes/they becomeMonitoring Standardsinsolvent. AITO endeavours to monitor quality standards regularly. All customers should receive a post-holiday questionnaire from their tour operators, the results Part 2: Key rights under the Package Travel and Linked Travel Arrangementsof which are scrutinised by the Association. In addition, customers can leave Regulations 2018 detailed feedback, accessible from the homepage of AITOs website, or via aTravellers will receive all essential information about the package beforedirect link supplied by their AITO tour operator, about their holiday.concluding the package travel contract There is always at least one trader who is liable for the proper performance ofSustainable tourismall the travel services included in the contract Our members acknowledge the importance if AITOs Sustainable Tourism ethos,Travellers are given an emergency telephone number or details of a contactwhich recognises the social, economic and environmental responsibilities of point where they can get in touch with the organiser or the travel agent tour operating. Travellers may transfer the package to another person, on reasonable notice and possibly subject to additional costs Customer relations The price of the package may only be increased if specific costs rise \x0bforAll members endeavour to deal swiftly and fairly with any issues their instance fuel prices), and if expressly provided for in the contract, and incustomers may raise. In the unlikely event that a dispute between an any event not later than 20 days before the start of the package. If the priceAITO member and a customer cannot be settled amicably, AITOs low-cost increase exceeds 8% of the price of the package, the traveller may terminateIndependent Dispute Settlement Service may be called upon by either side the contract. If the organiser reserves the right to a price increase, theto bring the matter to a speedy and acceptable conclusion. For further traveller has a right to a price reduction if there is a decrease in the relevantinformation about AITO visit www.aito.com or call 020 8744 9280.costs Travellers may terminate the contract without paying any termination fee and get a full refund of any payments if any of the essential elements of the package, other than the price, has changed significantly. If before the start of the package the trader responsible for the package cancels the package, travellers are entitled to a refund and compensation where appropriate Travellers may terminate the contract without paying any termination fee before the start of the package in the event of exceptional circumstances, for instance if there are serious security problems at the destination which are likely to affect the package Additionally, travellers may at any time before the start of the package terminate the contract in return for an appropriate and justifiable termination fee If, after the start of the package, significant elements of the package cannot be provided as agreed, suitable alternative arrangements will have to be offered to the traveller at no extra cost. Travellers may terminate the contract without paying any termination fee, where services are not performed in accordance with the contract and this substantially affects the performance of the package and the organiser fails to remedy the problem Travellers are also entitled to a price reduction or compensation for damages or both where the travel services are not performed or are improperly performed The organiser has to provide assistance if the traveller is in diculty If the organiser or the retailer becomes insolvent, payments will be refunded. If the organiser becomes insolvent after the start of the package and if transport is included in the package, repatriation of the travellers is secured. Great Rail Journeys Limited provides insolvency protection for flight-inclusive holidays by virtue of its ATOL, held with the CAA, under ATOL number: 3278, and for non-flight packages with ABTOT \x0bNo. \x183\x1b\x19\x0c. Please see clause \x15\x15 of our Booking Conditions for further information. Travellers may contact these San Sebastin entities if services are denied because of our insolvency.Part 3: The Package Travel and Linked Travel Arrangements Regulations 2018 can be found here: https://www.legislation.gov.uk/ukdsi/2018/9780111168479/pdfs/ukdsi 9780111168479 en.pdf2 CALL US ON 01904 734936 OR VISIT RAILDISCOVERIES.COM FOR MORE DETAILS 119"