b"other securities including jewelry and watches. If they have been deposited with16. Special Requeststhe reception desk on the ship for safe keeping and a receipt issued, then inIf you have any special requests, you must advise us in writing at the time of those limited circumstances the Carriers liability will be as set out in the Athensbooking. Although we will endeavour to pass any reasonable requests on to Convention or EU Regulation 392/2009. The use of safes onboard a Vessel is notthe relevant supplier, we regret we cannot guarantee any request will be met a deposit with the ship or with the company under the Athens Convention orunless we have specifically confirmed this. )or your own protection, you should EU Regulation 392/2009 or otherwise. obtain confirmation in writing from us that your request will be complied The limits are 1200 SDRs pursuant to Athens or 3,375 SDRs pursuant to EUwith (where it is possible for us to give this) if your request is important to Regulation 392/2009. Limits shall be reduced in proportion to any contributoryyou. Confirmation that a special request has been noted or passed on to the negligence by the Passenger and by the maximum deductible specified insupplier or the inclusion of the special request on your confirmation letter\x12Article 8 (4) of the Athens Convention or EU Regulation 392/2009. Whereinvoice or any other documentation is not confirmation that the request will carriage is performed on inland waterways, and the vessel does not go to seabe met. Unless and until specifically confirmed, all special requests are subject the liability provisions relating to sea going vessels do not apply to the cruise.to availability. We regret we cannot accept any conditional bookings, i.e. any In those cases the liability of the Carrier to customers shall be determined inbooking which is specified to be conditional on the fulfilment of a particular accordance with English law (the Merchant Shipping Act) and The Conventionrequest and all such bookings will be treated as standard bookings subject to on Limitation of Liability for Maritime Claims 1996 (LLMC 96) as amended by SIthe above provisions on special requests.1998/1258, a copy of which will be provided by on request or can be found at:https://www.legislation.gov.uk/uksi/1998/1258/contents/made. 17. Medical Conditions/Disabilities/Reduced MobilityThe limits for non-sea going passenger vessels is 175,000 SDRs per passengerRegrettably, many of our tours are not suitable for customers with certain limit. Liability for property claims will be at least 1,000,000 SDRs under SIdisabilities and they can also be physically demanding. If you have any medical 1998/1258 (4)(b)(i)). The Strasbourg Convention on the Limitation of Liabilitycondition or disability which may affect your tour or any health, fitness or of Owners of Inland Navigation Vessels, referred to as the Strasbourgmobility concerns which may affect your ability to cope with the tour, please Convention with protocols and amendments, applies to vessels sailing ongive us full details before you confirm your booking so that we can advise as waterways located in the territory of a state party subject to (i) the Revisedto the suitability of the chosen arrangements. We will make reasonable efforts Convention relating to the Navigation of the Rhine of 17 October 1868 and (ii)to accommodate special needs or cause our suppliers to accommodate them, the Convention of 27 October 1956 concerning the canalization of the Mosellebut, if we are to help you choose the right tour for your health, mobility and (Article 15(1) of the Strasbourg Convention: https://www.ivr- eu.com/expertises/ fitness, we must be aware of all details. Please note that Tour Manager \x0bif on legal/?lang=en). If the Strasbourg Convention applies the limits for customeran escorted holiday) cannot provide individual assistance with boarding trains claims are 60,000 SDRs per customer subject to a minimum of 6,000,000 SDRsor coaches, or handle your luggage. It is your responsibility to provide us with (see Article 7). The Carriers liability for death, injury, illness, damage, delayfull and accurate details of your mobility, health and fitness \x0bincluding any or other loss to person or property of any kind suffered by customers shall,disability), so we can advise you on the suitability of tours. As standard practice in the first instance, be governed by the Convention on Limitation of Liabilityall customers are asked at the point of booking whether they have any mobility for Maritime Claims 1996 as amended by SI 1998/1258 or where applicablelimitations or health concerns which may impact on their tour. Customers are the Strasbourg Convention. The Carriers liability therefore shall not exceedrequired to provide all relevant information to ensure that this matter has those limitations provided by the said LLMC 1996 and SI 1998/1258 or wherebeen carefully considered and we are aware of any issues. We may require applicable Strasbourg Convention or in any further revisions, protocols and/ you to produce a doctors certificate certifying that you are fit to participate or amendments thereto as shall become applicable. Where the LLMC 1996 orin the tour. Acting reasonably, if we are unable to properly accommodate the If applicable Strasbourg Convention permits the Carrier to apply a deductible,needs of the person\x0bs\x0c concerned, we will not confirm your booking or if you the Carrier may apply that deductible. SDRs are a monetary unit of thedid not give us full details at the time of booking, we will cancel it and impose International Monetary Fund and current exchange rate can be found in majorapplicable cancellation charges when we become aware of these details. You financial newspapers. must also advise us as soon as possible of any change in any disability or medical condition or your health, fitness or mobility or if any medical condition (5) Please note, we cannot accept any liability for any damage, loss, expenseor disability which may affect your tour develops after your booking has been or other sum(s) of any nature or description (a) which on the basis of theconfirmed. Please also see clause \x19.information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our18. Fitness to Travel for Cruise Arrangementscontract with you or (b) which did not result from any breach of contract orWhere you have booked a cruise, the following conditions will apply in addition other fault by ourselves or our employees or, where we are responsible forto those set out in clause 17.them, our suppliers c) which relate to any business including, without limitation, self-employed loss of earnings, d) indirect or consequential loss of any kind. In order to ensure that the carrier of your cruise is able to carry passengers safely and in accordance with applicable safety requirements established (6) Where it is impossible for you to return to your departure point as per theby international, EU or national law or otherwise in order to meet safety agreed return date of your package, due to unavoidable and extraordinaryrequirements established by competent authorities including the ships flag circumstances, we shall provide you with any necessary accommodation (wherestate, you \x0band every member of your group\x0c warrant that you\x12they are fit to possible, of a comparable standard) for a period not exceeding three nightstravel by sea and that your/their conduct or condition will not impair the safety per person. Please note that the 3 night cap does not apply to persons withof the cruise ship. Please note that the carrier of your cruise may require you to reduced mobility, pregnant women or unaccompanied minors, nor to personsprovide medical evidence of fitness to travel, in order to assess whether you can needing specific medical assistance, provided we have been notified of thesebe carried safely and in accordance with applicable international, EU or national particular needs in advance. For the purposes of this clause, unavoidable andlaw. It is often the case that carriers will be unable to carry passengers who have extraordinary circumstances mean warfare, acts of terrorism, significant risks toentered or passed their 24th week of pregnancy by the end of their cruise.human health such as the outbreak of serious disease at the travel destinationWomen who reach their 23rd week of pregnancy at the end of the cruise may or natural disasters such as floods, earthquakes or weather conditions whichalso be required to provide evidence of fitness to travel. Carriers reserve the make it impossible to travel safely back to your departure point. right to refuse passage if they are not satisfied that the passenger will be safe during the course of the cruise. Pregnant women are therefore strongly 13. Complaints and Problems recommended to seek medical advice prior to travel, at any stage of their In the unlikely event that you have any reason to complain or experience anypregnancy. Passengers who require the use of a wheelchair must provide problems with your holiday whilst away, you must immediately inform yourtheir own standard size wheelchair for the duration of the cruise. Carriers Tour Manager (if on an escorted holiday) and/or us by telephone on our 24- often provide a limited number of wheelchairs which are strictly available hour emergency helpline (if not on an escorted holiday) and the supplier of thefor emergency use only. The carrier may require such passengers to be service\x0bs\x0c in question. Any verbal notification must be put in writing and givenaccompanied by a travelling companion who is fit and able to assist them, to your Tour Manager (if on an escorted holiday) or us (if not on an escortedwhere it is reasonably deemed by the carrier that this is strictly necessary.holiday) and the supplier as soon as possible. Until we know about a problem or complaint, we cannot begin to resolve it. Most problems can be dealt with19. Excursions, Activities and Brochure/Website Informationquickly. If you remain dissatisfied, however, you must write to us within \x15\x1bThe information contained in our brochure and on our website is correct to days of your return to the UK giving your booking reference and full details ofthe best of our knowledge at the time of the brochure going to print or at the your complaint. Only the party leader should write to us. If you fail to followtime of publication on our website. Whilst every effort is made to ensure the thissimple complaints procedure, your right to claim the compensation youaccuracy of the brochure and prices at the time of printing or publication, may otherwise have been entitled to may be affected or even lost as a result.regrettably errors do occasionally occur. You must therefore ensure you check Please note that we do offer an Alternative 'ispute Resolution service, throughall details of your chosen holiday (including the price) with us at the time of our ABTA membership. Please see clause 14 for further details. booking.14. Arbitration We may provide you with information (in our brochure, on our website and/or We are a Member of ABTA, membership number V2170. We are obliged towhen you are on holiday) about activities and excursions which are available maintain a high standard of service to you by ABTAs Code of Conduct. We canin the area you are visiting but cannot be pre-booked with us or otherwise also offer you ABTAs scheme for the resolution of disputes which is approvedpurchased via ourselves. We have no involvement in any such activities or by the Chartered Trading Standards Institute. If we cant resolve your complaint,excursions which are not run, supervised, controlled, inspected or endorsed in go to www.abta.com to use ABTAs simple procedure. Further information onany way by us. They are provided by local operators or other third parties who the Code and ABTAs assistance in resolving disputes can be found on www. are entirely independent of us. They do not form any part of your contract with abta.com or you can contact ABTA, 30 Park Street, London SE1 9EQ. You canus even where we or your Tour Manager (if on an escorted holiday) suggest also use the AITO arbitration serviceplease see www.aito.com for furtherparticular operators/other third parties and/or assist you in booking such information.activities or excursions in any way. We cannot accept any liability on any basis in relation to such activities or excursions and the acceptance of liability contained 15. Conditions of Suppliers in clause 12(1) of our booking conditions will not apply to them. We do not Many of the services which make up your holiday are provided by independenthowever exclude liability for the negligence of ourselves or our employees suppliers. Those suppliers provide these services in accordance with their ownresulting in your death or personal injury.terms and conditions. Some of these terms and conditions may limit or exclude the suppliers liability to you, usually in accordance with applicable internationalWe cannot guarantee accuracy at all times of information given in relation conventions or EU regulations (see clause 12(4)(c)). Copies of the relevant partsto such activities or excursions or about the area(s) you are visiting generally of these terms and conditions are available on request from us or the supplier(except where this concerns the services which will form part of your contract) concerned. or that any particular excursion or activity which does not form part of our CALL US ON 01904 734936 OR VISIT RAILDISCOVERIES.COM FOR MORE DETAILS 117"