Lake Garda All Inclusive

S Wedlock

Awful journey

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Mrs Wendy Bates

The main hotel was very good all round, and the excursions. The travelling out was horrendous. the Euro train was delayed by 2 hours, due to body on line, but Rail Discoveries did not take this on board and did not seek to avert the ongoing travel connections hence a 2 1/2 hour delay arrival at our hotel and no meal or alternatives offered when we got there at 9.30pm, travelling all day on snacks. Our coach transfer never really happened, another coach company obliged us and took us to our destination, the company had not arranged anything,our poor tour rep was just left to her own devices to help our party of 26 people reach their destination. No customer care at all. Our return journey was also spoiled because the hotel did not provide the continental breakfast at 5.30am for our 6.0am departure, they forgot 111

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DAVID

We paid for a hotel with views overlooking Lake Garda in Italy, paying over £600 extra. However, there was a change of hotel we weren't aware of, and our view was of a narrow, noisy side street at the front of the hotel with the lake nowhere to be seen from any angle of the hotel, which was located out of sight of the lake and some distance away. The Euro-star train from London was delayed, which resulted in our group missing our booked coach to connect us with our train taking us south from Paris in France. The tour rep manager was great and sorted out another coach. But we did miss our dinner at the first stop hotel due to the train delay. Our main hotel in Garda was classed as 4-star but in my view lacked many of the facilities of a 4-star, but it was clean and the staff very helpful and polite. The food was good, with a good variety of breakfast, both cooked and continental. Dinner was a 4-course meal with good choices. Excursions were great, and we enjoyed visiting Verona and Venice the local tour guides were knowledgeable and interesting. The boat trip on day one was too long for some over 4 hours one way, but the town we visited was fantastic. We did not participate in two of the planned excursion trips, deciding to visit a theme park by bus, which was very cheap and on another day, we explored locally on e-scooters that were cheap to hire. On our return journey and last hotel stop, we were booked for an early breakfast at Hotel Concord in Turin. The breakfast was a disaster, with only cornflakes, bread and jam on offer with lukewarm tea and coffee, and most of our group of 25 were not happy. This was the fault of the hotel staff and not the tour manager. The train journey through France and Italy was great and much better than the UK trains. Even the 2nd class carriages were better and cleaner than UK trains 1st class. The tour rep manager Ms Adeline Raine was very busy organising our needs and a credit to the company. Nevertheless, due to us paying extra for a balcony with lake views, we now have a breach of contract dispute and require a full refund for the extra supplement we paid. We have raised a complaint and are waiting to see if Rail Discoveries will make the matter right. But overall, we enjoyed the holiday. Would we use Rail Discoveries again? That depends on how they respond to my complaint. We will let you know.

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Glynnis

Very comfortable hotel at new location. Excellent breakfasts and dinners. Really enjoyable ferry trips to different locations

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Kathryn

Generally a great holiday. A few logistical tweeks could make the tour more efficient, but over all it was extremely good value for money.

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marlene and john barry

Hotel Central in Garda 5 stars, food, position staff all excellent. Excursions could not be faulted.

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