b'to departure. We will not cancel your arrangements less than 60 days before12. Our Liability to Youdeparture (90 days for European River Cruise and private train holidays) except(1) We will accept responsibility for the arrangements we agree to provide or for reasons of Events Beyond Our Control or failure by you to pay the finalarrange for you as an organiser under the Package Travel and Linked Travel balance. Arrangements Regulations 2018 (as amended) as set out below, and as suchIf we have to make a significant change or cancel, we will tell you as soon aswe are responsible for the proper provision of all travel services included in possible and if there is time to do so before departure, we will offer you theyour package, as set out in your confirmation invoice. Subject to these booking choice of the following options: conditions, if we or our suppliers negligently perform or arrange those services and we dont remedy or resolve your complaint within a reasonable period of a. (for significant changes) accepting the changed arrangements; or time, and this has affected the enjoyment of your package holiday you may be b. If available and where we offer one, accepting an offer of an alternativeentitled to an appropriate price reduction and/or reasonable compensation. holiday (we will refund any price difference if the alternative is of a lower valueYou must inform us without undue delay of any failure to perform or but if the alternative holiday is more expensive, you will be required to pay theimproper performance of the travel services included in this package. The applicable price difference); orlevel of any such price reduction or compensation will be calculated taking c. cancelling or accepting the cancellation in which case you will receive a fullinto consideration all relevant factors such as but not limited to, following the refund of all monies you have paid to us (including, where appropriate, thecomplaints procedure as described in these conditions and the extent to which price paid for any holiday extensions or additional service purchased from usours or our employees or suppliers negligence affected the overall enjoyment and included in your package). of your holiday. Please note that it is your responsibility to show that we or our supplier(s) have been negligent if you wish to make a claim against us.Please note the above options are not available where any change made is an insignificant one. (2) We will not be responsible for any injury, illness, death, loss (including loss of possessions and loss of enjoyment), damage, expense, cost or other sum or You must notify us of your choice within 7 days of our offer. If we do not hearclaim of any description whatsoever which results from any of the following:from you within 7 days, we will contact you again to request notification of your choice. If you fail to respond again, we will assume that you have chosen toa. the act(s) and/or omission(s) of the person(s) affected or any member(s) of accept the change or alternative booking arrangements. their partyb. the act(s) and/or omission(s) of a third party not connected with the provision In addition to a full refund of all monies paid by you, we will pay youof your holiday and which were unavoidable and extraordinary; orcompensation in the following circumstances: c. Events Beyond Our Control as defined in clause 10 above.a. if, where we make a significant change, you do not accept the changed(3) Please note we cannot accept responsibility for any services which do not arrangements and cancel your booking form part of our contract. This includes, for example, any additional services b. if we cancel your booking and no alternative arrangements are available or facilities which your hotel or any other supplier agrees to provide for you where the services or facilities are not advertised in our brochure or on our We will not pay you compensation in the following circumstances: website and we have not agreed to arrange them as part of our contract and a. where we make an insignificant change any excursion you purchase during your holiday. Please also see clause 19 b. where we make a significant change or cancel your arrangements Excursions, Activities and Brochure/Website Information.(including cancellation due to not reaching the minimum number of client bookings required to run your holiday) more than 60 days before departure (4) We limit the amount of compensation we may have to pay you if we are (90 days for private train holidays) found liable under this clause as follows:c. where we make a significant change and you accept those changed arrangements or you accept an offer of alternative travel arrangements (a) Loss of and/or damage to any luggage or personal possessions and money:d. where we have to cancel your arrangements as a result of your failure toThe maximum amount we will have to pay you in respect of these claims will be make full payment on time; the greater of:e. where the change or cancellation by us arises out of alterations to the(i) an amount equivalent to the excess on your insurance policy which applies to confirmed booking requested by you; this type of loss per person in total because you are required to have adequate f. where we are forced to cancel or change your arrangements due to Eventsinsurance in place to cover any losses of this kind; or Beyond Our Control (see clause 10). (ii) the amount payable by the supplier under their own terms and conditions.(b) Claims not falling under (a) above and which dont involve injury, illnessIn any of the circumstances referred to above we will not be liable for theor death:cost of any service (such as, but not limited to, flights, hotels and connectingThe maximum amount we will have to pay you in respect of these claims is up rail travel) which is purchased in connection with any holiday but which is notto three times the price paid by or on behalf of the person(s) affected in total. booked through us, or for any related expenses such as cancellation charges orThis maximum amount will only be payable where everything has gone wrong amendment fees for any service which cannot be used or has to be cancelledand you or your party has not received any benefit at all from your booking.or amended as a result of our having to cancel or make a significant change to(c) Claims in respect of international travel by air and rail, or any stay in a hotel:any holiday. (i) The extent of our liability will in all cases be limited as if we were carriers under the appropriate Conventions, which include The Warsaw/MontrealIf we become unable to provide a significant proportion of the arrangementsConvention (international travel by air); The Berne/Cotif Convention (with that you have booked with us after you have departedwe will, if possible,respect to rail travel) and The Paris Convention (with respect to hotel make suitable alternative arrangements for you at no extra charge and wherearrangements). You can ask for copies of these Conventions from our offices. those alternative arrangements are of a lower standard, provide you with anIn addition, you agree that the operating carrier or transport companys own appropriate price reduction Conditions of Carriage will apply to you on that journey. When arranging transportation for you, we rely on the terms and conditions contained within 10. Events Beyond Our Control these international conventions and those Conditions of Carriage. You Except where otherwise expressly stated in these booking conditions we willacknowledge that all of the terms and conditions contained in those Conditions not be liable or pay you compensation if our contractual obligations to you areof Carriage form part of your contract with us, as well as with the transport affected by Events Beyond Our Control. For the purposes of these bookingcompany and that those Conditions of Carriage shall be deemed to be conditions, Events Beyond Our Control means any event beyond our or ourincluded by reference into this contract.suppliers control, the consequences of which could not have been avoided(ii) In any circumstances in which a carrier is liable to you by virtue of the even if all reasonable measures had been taken. Examples include, warfareDenied Boarding Regulation 2004, any liability we may have to you under our and acts of terrorism (and threat thereof), civil strife, significant risks to humancontract with you, arising out of the same facts, is limited to the remedies health such as the outbreak of serious disease at the travel destination,provided under the Regulation as if (for this purpose only) we were a carrier.epidemics, plagues or pandemics (including but not limited to the ongoing(iii) When making any payment, we are entitled to deduct any money which you effects of Covid-19 and/or any other strain of the coronavirus) or naturalhave received or are entitled to receive from the transport provider or hotelier disasters such as floods, earthquakes or weather conditions which make itfor the complaint or claim in question.impossible to travel safely to the travel destination or remain at the travel(d) Claims in respect of international travel by sea or inland waterwaydestination, the act of any government or other national or local authority including port or river authorities (including any impact to travel or otherTravel by sea is governed by the provisions of the Convention Relating to the arrangements as a result of the United Kingdom having left the EuropeanCarriage of Passengers and their Luggage by Sea 1974 as amended in 1976 (the Union), industrial dispute, lock closure, natural or nuclear disaster, fire,Athens Convention) and, where applicable, EU Regulation 392/2009 relating chemical or biological disaster, unavoidable technical problems with transportto the Liability of carriers of passengers by sea in the event of accidents. The and all similar events outside our or our supplier(s) control. extent of our liability will in all cases be limited as if we were the Contracting Carriers under the Athens Convention and/or EU Regulation 392/2009.11. UK Government Foreign, Commonwealth & Development Office Advice The Athens Convention and EU Regulation 392/2009 limit the carriers liability You are responsible for making yourself aware of UK Government Foreign,for death or personal injury or loss or damage to luggage and makes special Commonwealth & Development Office advice and warnings in regard to theprovision for valuables. It is presumed that luggage has been delivered to you safety of the countries and areas in which you will be travelling to and to makeundamaged unless written notice is given to us and/or the carrier;your own decisions accordingly. Global and political situations do change.a. in the case of apparent damage, before or at the time of disembarkation or Your safety is our first consideration and if the UK Government Foreign,redelivery; orCommonwealth & Development Office advises against travel to a certainb. in the case of damage which is not apparent or of loss, within 15 days from country, we will act on this advice. the date of disembarkation or redelivery or from the time when such redelivery should have taken place. Damages for cabin luggage payable by the carrier If such advice is to avoid or to leave a particular country or area this mayare limited up to the Athens Convention limit of 833 Special Drawing Rights constitute Force Majeure (as described in clause 10). The UK Government(SDRs) or 2250 SDRs if EU Regulation 392/2009 applies. Any liability in respect Foreign, Commonwealth & Development Office issues regular advice andof death and personal injury and loss of and damage to luggage which we may updates on their website at www.gov.uk/foreign-travel-advice which you areincur to you shall always be subject to the limits of liability contained in the recommended to consult before booking and again in good time prior toAthens Convention or EU Regulation 392/2009 for death/personal injury of departure. 46,666 Special Drawing Rights (SDR) or 300,000 SDR under Athens Convention or 400,000 SDRs under EU Regulation 392/2009 except in the case of liability for war or terrorism 250,000 SDRs. We are not liable for valuables, monies or 74 CALL US ON 01904 734936 OR VISIT RAILDISCOVERIES.COM FOR MORE DETAILS'