ABTAATOLTravel Awards 2015

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The Association of Independent Tour Operators (AITO)

As a member of the Great Rail Journeys Group of Companies, Rail Discoveries bookings are covered by the Association of Independent Tour Operators, an organisation representing over 150 of Britain's best specialist tour operators. Members of AITO strive to create holidays with high levels of professionalism and a shared concern for quality, personal service and customer satisfaction. The Association encourages the highest standards in all aspects of tour operating and all members are fully bonded for clients' protection, in compliance with UK and European regulations. Great Rail Journeys Group - like all other AITO members - are also bound by the organisation's Quality Charter.

The AITO Quality Charter

Exclusive Membership

AITO sets criteria regarding ownership, finance and quality which must be satisfied before new companies are admitted to membership. All members are required to adhere to a Code of Business Practice which encourages high operational standards and conduct.

Financial Security

An AITO member is required to protect money paid by customers to the member for any holiday sold under the AITO logo. This protection applies to customers who are in the UK at the time of booking or to overseas customers who have booked directly with the member. Members have to comply with UK Government Regulations in this respect. Members submit details of their bonding or guarantee arrangements to the Association on a regular basis.

Accurate Brochures and Websites

All members do their utmost to ensure that all their brochures and other publications, print or electronic, clearly and accurately describe the holidays and services offered.

Professional Service and Continual Improvements

All members are committed to high standards of service and believe in regular and thorough training of employees. Members continually seek to review and improve their holidays. They listen to their customers and always welcome suggestions for improving standards.

Monitoring Standards

AITO endeavours to monitor quality standards regularly. All customers should receive a post-holiday questionnaire, the results of which are scrutinised by the Association.

Sustainable Tourism

All members acknowledge the importance of AITO's Sustainable Tourism guidelines, which recognise the social, economic and environmental responsibilities of tour operating. Those demonstrating their achievements beyond the pure acceptance of this principle are recognised by the award of 3, 4 or 5 star status.

Customer Relations

All members endeavour to deal swiftly and fairly with any issues their customers may raise. In the unlikely event that a dispute between an AITO member and a customer cannot be settled amicably, AITO's low-cost Independent Dispute Settlement Service may be called upon by either side to bring the matter to a speedy and acceptable conclusion.

For further information about AITO visit www.aito.com or call 0208 744 9280.

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Rail Discoveries has more than three decades' experience providing outstanding rail holidays.

Our escorted tours benefit from the presence of a professional Tour Manager, who will ensure that your holiday runs smoothly.


Allow Rail Discoveries to take the stress out of organising a holiday; our tours include rail travel, a range of superb accommodation, and a number of meals.

Embark on a wealth of included excursions or enjoy the complete dining experience on one of our all-inclusive tours.


Call us on the dedicated phone number above or speak to one of our award-winning Tour Advisors in person at our offices in York.

We can arrange connecting UK rail from your local station, porterage services or extra nights in a favourite city.

Fully Protected

Payments are covered by Verified by Visa, MasterCard SecureCode or American Express SafeKey℠, and protected by Thawte technology.

We are members of ABTA and AITO. All our tours are ATOL-protected and backed by the Rail Discoveries Price Promise.

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