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Travel Update

Updated November 12, 2020

With social distancing restrictions in place, we continue to work from home, with our office in York temporarily closed. We're still fully available to help you with any bookings or enquiries and you can get in touch with us by telephone (see opening hours at the top of this page), by emailing us at info@raildiscoveries.com or use our website chat service which is available during opening hours. We are currently unable to welcome customers into our York office.

Here's our latest updates and frequently asked questions:

 

UK escorted tour holiday update

We continue to monitor and adhere to all government restrictions, with UK tours currently unable to operate due to the national lockdown. We plan to operate tours departing in December, dependent on restrictions as we come out of lockdown.

Restrictions are changing on a frequent basis and we are making decisions on whether or not a tour can operate up to 14 days before departure date. We will advise customers by calling them as soon as we can to confirm whether their holiday is going ahead. If we have to cancel a holiday, customers have the full flexibility to transfer the date of their existing holiday to 2021 free of charge, or transfer to an alternative 2021 tour.

If a tour is able to go ahead, but a customer chooses not to travel, standard cancellation terms will apply.

European escorted tour holiday update

All departures up to and including the 30th November have been cancelled. We are currently planning to operate a small number of tours departing in December, dependent on restrictions as we come out of lockdown and subject to quarantine restrictions for the countries we are visiting. Restrictions are changing on a frequent basis and we are making decisions on whether a tour can operate up to 14 days before departure date. We will advise customers by calling them as soon as we can to confirm whether their holiday can go ahead.

If we have to cancel a holiday, customers have the full flexibility to transfer the date of their existing holiday to 2021 free of charge, or transfer to an alternative 2021 tour.

If a tour is able to go ahead, but a customer chooses not to travel, standard cancellation terms will apply.

Long-haul escorted tour holiday update

All departures up to the end of the year have now been cancelled with customers having full flexibility to transfer the date of their existing holiday to 2021 free of charge, or transfer to an alternative 2021 tour.

We are hoping to be able to operate some of our long-haul tours from January 2021 onwards. We are monitoring Coronavirus restrictions on a country by country basis and talking with suppliers regularly to fully understand the position on the ground in the countries we visit. Restrictions are being updated on a frequent basis and we are making decisions about whether a tour can operate up to 17 days before departure date. We will advise customers by calling them as soon as we can to confirm whether their holiday can go ahead.

If a tour is able to go ahead, but a customer chooses not to travel, standard cancellation terms will apply.

How will any Coronavirus restrictions impact my holiday if it does go ahead?

I’m unsure if my holiday is going ahead, should I pay my balance?

If we have not contacted you to tell you your holiday has been cancelled, then we are planning on the basis that it will go ahead. Any balance payments due should therefore be paid in full. The easiest way to do this is to use our 'Manage My Booking' service, available on the homepage of our website.

If we have to cancel your holiday, we will pay back your balance payment in full within 14 days of us cancelling. You can then use your initial deposit to either transfer to an alternative date or holiday. As a member of ABTA and ATOL, please be assured that any payments you make are fully protected.

If my holiday is cancelled will I get a refund?

We are a member of ABTA and ATOL, offering you full financial protection for your holiday. In response to the Covid-19 outbreak, ABTA has asked customers to accept a Refund Credit Note for cancelled holidays, to help give us time to re-coup costs we've already paid out for your holiday from our suppliers.

If your holiday is cancelled you can transfer straight-away to an alternative date in 2021, or we will issue you a Refund Credit Note. This will be issued within 14 days of the date of cancellation, with a value equal to the amount you've paid to us. Your Refund Credit Note will have an end date of 31st March 2021. This is the date by which the Refund Credit Note can be used to re-book your holiday, giving you more time to make your mind up about your future travel plans, or exchanged for cash.

How do I use my Refund Credit Note to book a holiday?

You can use your Refund Credit Note to book any of our escorted tour holidays. Once you know the holiday and date you want to book, get in touch with us either by emailing us at info@raildiscoveries.com, using the chat service on our website, or calling us. Unfortunately, we can't process your Refund Credit Note to book online.

If you have a Refund Credit Note, you will need to redeem this on or before 31st March 2021. After this date, your Refund Credit Note will cease to be ABTA/ATOL protected. Of course, if you have any questions about your Refund Credit Note, we are here to help.

When will you decide if my holiday is going to be cancelled?

With restrictions and travel advice frequently changing, both here in the UK and in countries around the world, it is incredibly difficult for us to know whether we are going to be able to operate a tour or not. We will always contact impacted customers as soon as we make the decision and aim to do this no later than 14 days before your departure date.

Oberammergau Passion Play 2020 update

The organisers of the 42nd Oberammergau Passion Play have made the difficult decision to postpone the event until 2022. We have contacted all customers to offer them the first opportunity to re-book for a 2022 date, or the flexibility to move to an alternative holiday. We will be extending our Oberammergau river cruise tours in 2022 as this has been a popular holiday choice for many of our Oberammergau customers.