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Coronavirus-19 update

Updated March 24, 2020

The Government has imposed further restrictions related to containing the spread of Coronavirus in the UK, now asking people to stay at home. From 24th March our offices will therefore be temporarily closed and the only way of getting in touch with us will be by email info@raildiscoveries.com. We'll be back up and running on the phones as quickly as possible, but we ask for your patience until we can resume normal service.

Our team is currently dealing with a high number of customer queries. If you are due to travel on one of our escorted tours or river cruises before the end of April, we will be contacting you directly, prioritising by date of departure.

We continue to follow the advice of the Foreign and Commonwealth Office, including their restriction on all international travel until the 17th April. Please follow this link https://www.gov.uk/foreign-travel-advice for the latest information.

Please rest assured that we will always put our customers' health and safety first when making decisions about the operation of our holidays.

Tour departures overseas up to the 17th April?

Please be advised that you can transfer your holiday to the same holiday later in 2020 or 2021 free of charge. We will contact you directly to discuss your booking.

Tour departures overseas after the 17th April?

If you are due to travel after the 17th April and you are unsure about travelling, we will happily offer you a free transfer to the same holiday later in the year - just let us know. However, if you would prefer to cancel, in most cases our standard booking terms and conditions currently apply. 

Travelling in the UK?

We are unable to operate our UK tours at the moment due to Government restrictions. We are contacting all customers by departure date and if you haven't already heard from us, you will soon receive an email. If you have an urgent enquiry, please email us.

I am due to pay my final balance, should I pay it?

We plan to operate as many of our tours as possible as we move out of this uncertain period and our standard booking terms and conditions apply in most cases. When you pay your final balance, your money is safe. We are a member of ABTA and ATOL. If you are concerned about travelling, you can transfer free of charge to the same holiday later in 2020. 

What will happen if my holiday itinerary is affected by Covid-19?

If your holiday changes due to Foreign and Commonwealth Office advice or worldwide travel restrictions, we will contact you directly.

What is the latest Government travel advice?

For the facts on Coronavirus please visit:

UK Public Health Guidelines

https://www.gov.uk/guidance/wuhan-novel-coronavirus-information-for-the-public

Foreign & Commonwealth Office Advice

https://www.gov.uk/government/collections/coronavirus-covid-19-list-of-guidance

Oberammergau Passion Play 2020 update

The organisers of the 42nd Oberammergau Passion Play have made the difficult decision to postpone the event until May 2022. We are now working with the organisers, hotels and travel partners to review the situation and will be contacting all customers affected by this news shortly.

Will I get a refund if my holiday is cancelled?

We are a member of ABTA and ATOL, offering you financial protection for your holiday. In response to the Covid-19 outbreak, ABTA has provided updated guidance and is now advising customers to accept a refund credit note for cancelled holidays. It's important for you to know this is also the approach being taken by many of our suppliers, with credit notes being issued to us for cancelled tours.

If your holiday is cancelled you can transfer straight-away to an alternative date in 2020 or 2021, or we will issue you a refund credit note. You can use the credit note to re-book your holiday for a future date. This allows you more time to make your mind up about your future travel plans.

Your refund credit note will be issued within 14 days of the date of cancellation, with a value equal to the amount you've already pre-paid to us.

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