Lakes and Dales by Steam
“Most of this trip was excellent, from booking, postponing and rebooking, the day-today programmes and particularly our Tour Manager Nicky.
The Hotel was convenient, next to the station and right in the middle of Carlisle, and individual staff were friendly and helpful.
The reasons I only gave 4 stars were
a) The food. For the Welcome Dinner on first evening the chicken was dried out and the potatoes undercooked. Breakfasts - a good selection but the cooked elements left open and were frequently dried up. Bedroom tea tray. We understood why daily full cleaning of bedrooms was on hold due to Covid restrictions, but why was it necessary to have to fill in a form to replace every tea-bag or milk portion?
b) bedrooms. The original antislip pattern in the bath had worn a bit thin, so a note by the bath advised 'If you can't find your bathmat please ask'. Why not leave it IN the bathroom and not hide it in the wardrobe?
The toilet needed 5 go's to make it flush properly
The hot water was not as hot as it should be.
c) Cleanliness. A note outside the lift said 'This lift is cleaned regularly'. It clearly wasn't. the same bits of rubbish and marks on the wall were present for 4 days. We could sympathise with the slightly worn stair carpets in several places but, but again they did not appear to have been hoovered for a week.
Overall it fell short of our expectation of an AA 3 star hotel
Collected by Trustpilot